Return & Refund Policy

Effective Date: [2024/8/14]
Website: https://www.pinkcarts.com
Business Location: Republic of Korea

1. Overview

At Pinkcarts.com, customer satisfaction is our top priority. We stand behind the quality of our products and want you to be happy with your purchase. This policy outlines our rules for returns, exchanges, and refunds in compliance with USA, Canada, and Korean e-commerce regulations.

2. Return Eligibility

We accept returns if:

  • The item is unused, unworn, and in its original packaging.

  • The return request is made within 14 days of delivery.

  • You provide proof of purchase (order number, receipt, or confirmation email).

Non-returnable items:

  • Perishable goods (food, flowers, etc.)

  • Personalized or custom-made items

  • Digital products and downloadable content

  • Clearance or final sale items

3. Defective or Wrong Item Received

If you receive a defective, damaged, or incorrect product:

  • Contact us at Info@pinkcarts.com within 7 days of delivery.

  • Include your order number and photos showing the issue.

  • We will arrange for a replacement or full refund, and cover the return shipping costs.

4. How to Return an Item

  1. Email our customer service at Info@pinkcarts.com to request a return authorization.

  2. Package the item securely in its original packaging.

  3. Ship the item to our return address:

    21, Saneop-ro, Jeongch on-myeon, Jinju-Si, Gyeongsanam-do 660-822, Rep of Korea
    📞 +82 10-3226-1202

  4. We recommend using a trackable shipping service.

5. Shipping Costs

  • If the return is due to our error (wrong item, defect), we will cover return shipping.

  • If the return is for other reasons (change of mind, wrong size ordered), the customer is responsible for return shipping costs.

  • Original shipping fees are non-refundable unless the return is due to our error.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be processed to your original payment method within 7 business days.
Refund times may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund after 10 business days, contact your bank or credit card company.
If the issue persists, email us at Info@pinkcarts.com.

8. Exchanges

We only replace items if they are defective, damaged, or out of stock.
For exchanges, email Info@pinkcarts.com with your request.

9. International Customers (USA & Canada)

  • Customs duties and taxes are non-refundable.

  • If a package is refused due to customs issues or unpaid duties, the order will be refunded minus original shipping costs once the item is returned to us.

Contact Information
📧 Email: Info@pinkcarts.com
🌐 Website: https://www.pinkcarts.com
🏢 Address: 21, Saneop-ro, Jeongch on-myeon, Jinju-Si, Gyeongsanam-do 660-822, Rep of Korea
📞 +82 10-3226-1202